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Patient Rights and Responsibilities
All patients have the right to be treated and accepted as an individual, and to have your individual choices and preferences respected, but as a client of Galangoor you also have responsibilities to make sure you get the most out of your interactions with our service, staff and healthcare professionals. Download
Patient Aggression and Patient Initiated Violence
We believe that patients have a right to be heard, understood and respected, and work hard to be open and accessible to everyone. Occasionally, certain behaviour or actions of individuals using our Practice may make it difficult for us to deal with their issue or complaint. In a small number of cases that behaviour becomes unacceptable because it involves abuse of our staff or our process. Download

Galangoor welcomes and encourages feedback. We take your suggestions and concerns very seriously and undertake to investigate complaints in an efficient and effective manner from a quality improvement perspective. This document explains our complaints resolution procedure.

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Our practice aims to ensure all patient messages or other communications are responded to in a timely and appropriate manner. Our aim is to facilitate optimal communication opportunities with our patients.

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Galangoor Duwalami Primary Healthcare respects your privacy and is committed to protecting the personal information you provide us. This document explains our policies regarding the use and disclosure of your personal information. Download