Patient Aggression and Patient Initiated Violence

Galangoor Duwalami

Doc_...._Patient Aggression and Patient-Initiated Violence_5th ed.pdf

We believe that patients have a right to be heard, understood and respected, and work hard to be open and accessible to everyone. Occasionally, certain behaviour or actions of individuals using our Practice may make it difficult for us to deal with their issue or complaint. In a small number of cases that behaviour becomes unacceptable because it involves abuse of our staff or our process.